PhonoMe · Legal
Grievance Redressal
Last updated: Date PENDING
If you have a complaint about content on PhonoMe, a decision about your account, a refund, your personal data, or anything that breaks our Terms & Conditions, contact our Grievance Officer. This is published under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Grievance Officer
| Name | Bharat (full name PENDING) |
| grievance@phonome.in | |
| Company | PhonoLabs Private Limited |
| Address | Registered office address PENDING |
How to raise a complaint
Email the Grievance Officer with:
- the phone number registered on your PhonoMe account;
- what happened, with dates and times where you can;
- what you would like us to do.
Timelines
- We acknowledge your complaint within 24 hours.
- We resolve it within 15 days of receiving it.
- Complaints about content that exposes a person’s private areas, shows nudity or sexual acts, or impersonates someone are acted on within 24 hours.
Before you write
Many issues are faster through support: support@phonome.in. For refunds, see the Refund Policy. To delete your account, see Delete your account.