PhonoMe · Legal

Safety Center

Last updated: Date PENDING

Everyone deserves a conversation that feels safe. Here’s how PhonoMe is built for that, and what to do if something goes wrong.

Built-in protections

• Your number stays private. Wellness Buddies never see your phone number, and you never see theirs.
• Avatars, never photos. Everyone on PhonoMe appears as an avatar.
• Voice-verified buddies. Every Wellness Buddy records a voice verification that our team reviews before they can take calls.
• Adults only. Every account confirms they are 18 or older.
• You’re in control. Either person can end a call at any time. Video only starts when both of you agree.
• Clear pricing. You see the per-minute rate before you call, and your coin balance during the call.

Stay safe on calls

• Don’t share your phone number, address, social media, bank or UPI details.
• Never send money outside the app. PhonoMe will never ask for your OTP or PIN.
• If someone makes you uncomfortable, end the call and report them.

Report a problem

Email support@phonome.in with the name on the account and the time of the call. Read our Community Guidelines to see what’s not allowed, and the Child Safety Standards for how we handle anything involving minors.

Need urgent help?

PhonoMe isn’t a crisis or medical service.